Domino’s Introduces ‘Potong-Q’, A safe and hassle free Take-Away Service


Greater efforts are being implemented as Malaysians go through the Conditional Movement Control Order (CMCO) and the fight against COVID-19. Once again, Domino’s Pizza demonstrates its commitment and promise of “It’s All About You” by prioritizing the safety of its customers and employees by introducing an enhanced and safer measure for customers in line with social distancing and zero contact measures between customers in-store and employees on duty.
Launched for greater convenience, Domino’s recommends customers to Potong-Q! With the new feature, Potong-Q enables a more efficient ordering and take-away process as it shortens the waiting time and collection of pizzas for customers who prefer to opt for take-away from the stores.

As an added safety measure to Domino’s “Zero Contact” delivery, Potong-Q encourages customers to place their orders online in advance and visit the nearest store to collect their order. As such, the Potong-Q option is 100% cashless as when customers place their orders online via our app or website, all payments must be made beforehand via cashless options such as credit card, Grab Pay and online banking, which in turn reduces the risk of germ transfer through cash handling. All Domino’s pizzas are baked to order in an oven at 235-degree Celsius. These are then carefully taken out from the oven using sanitized tools to place the pizza into the box. Once ready, the pizzas and products are placed at a designated pick up counter labelled ‘Potong-Q’ in the store for customers to collect their order.

Moreover, in line with its strict hygiene and safety standards, Domino’s assures customers of its strict precautionary measures in all its operations. At the start of every shift, all of its staff have their temperature checked, and rigid social distancing measures are practised in store. Additionally, pizza makers wash their hands every 30 minutes, and the entire store and equipment gets sanitized every hour.
Chief Executive Officer of Domino’s Malaysia, Shamsul Amree said, “At Domino’s, high hygiene standards and food handling procedures is vigorously practiced for the safety of our employees and customers, especially during this critical time. Our operations have evolved to provide greater assurance and convenience to our customers. In line with adapting to the ‘new normal’, the introduction of Potong-Q maximizes safety measures, convenience and peace of mind for our customers. With this alternative, customers who prefer to take-away their meals will spend minimal waiting time in the store. The introduction of Potong-Q is a demonstration of Domino’s continued efforts in enhancing the services offered to customers even during a challenging period as we uphold the promise of It’s All About You.”

Launched nationwide, customers can now enjoy the Potong-Q feature at all Domino’s Pizza outlets across Malaysia. Customers who opt to Potong-Q may place their order and payment on www.dominos.com.my or via the Domino’s Pizza mobile application to enjoy the latest Potong-Q promotion. For a limited time only, customers have the chance of savouring the Buy 1 Free 2 deal, with an exclusive price of RM2.99 (save RM10.51) for 1 bottle of Tropicana Twister Orange (1.5L) and rest assured, it’s guaranteed the best deal in town. So, what are you waiting for? Look out for the Potong-Q signage in Domino’s store for a fast, safe and hassle-free take-away.


About Domino’s Pizza
Delivering more than 1 million pizzas a day worldwide, Domino’s Pizza is the world’s leading and fastest growing pizza delivery company committed to upholding the industry in product quality and operational excellence. Globally, Domino’s Pizza Inc. operates a total network of more than 16,000 owned and franchised stores throughout the U.S. and in over 85 markets. Domino’s internationally ranks in the top five companies in online transactions. 
As at Q2 2017, Domino’s Pizza Malaysia is the largest Domino’s market in Southeast Asia and fifth largest in Asia Pacific. Established in 1997, Domino’s Malaysia is managed by master franchise holder, Dommal Food Services Sdn Bhd. To date, there are 242 Domino’s Pizza stores in the country.
At Domino’s Pizza, we take PRIDE in our commitment to enrich the lives of our customers, employees, partners, shareholders and communities. As one of the most lovable brands in Malaysia, we will go the extra mile for your smile as well as uphold our culture to ‘sell more pizza, have more fun’. Embracing our company’s philosophy of smart hustle, Domino’s is committed to provide customers with the ultimate pizza delivery experience, with its product satisfaction guarantee, 30-minutes delivery guarantee and 15-minutes take-away guarantee. 
Forging ahead as an e-commerce entity, Domino’s Pizza has led many firsts in its digital platforms. Domino’s Pizza Malaysia has leveraged on the digital world to the best of its advantage and this began when it was certified as the first QSR company to provide an online ordering platform by the Malaysian Book of Records with the launch of its website in 2003. Domino’s Pizza Malaysia’s online ordering platform is also ranked #1 for its online speed of service in the QSR industry.

Domino’s is the award winner of the 2009, 2010, 2011, 2012 and 2016 Gold Franny Award, a distinguished Achievement Award of the International Franchise Association at the Domino’s Pizza Worldwide Rally. In a show of confidence by Malaysian consumers, Domino’s Pizza won Bronze in the “Restaurant & Fast Food” category of the prestigious Putra Brand Awards 2014, silver in 2015, bronze in 2016, Silver in 2017 and Bronze in 2018 and 2019. In 2018, Domino’s Pizza Malaysia launched its brand promise of ‘It’s All About You’, which encapsulates Domino’s commitment to deliver the best in products and services, keeping the best interest of its customers always on the forefront of all its efforts. Domino’s was also awarded Gold for “Excellence in Sponsorship Activation” category for its creative and effective partnership with MASWings in conjunction with its entry into the East Malaysian market as well as Bronze in the “Sports/Esports Marketing” category for Mobile Legends campaign at the Marketing Interactive Awards 2019.

Customers can call Domino’s at 1-300-888-333 or log on to its website at www.dominos.com.my to place their orders. For latest updates, please visit Domino’s Pizza Malaysia’s Facebook at https://www.facebook.com/DominosMY/ or Instagram at https://www.instagram.com/dominosmy/

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